STEP Technology & Development Associate

  • Chicago, Illinois, United States
  • Temporarily Remote
  • Full-time
  • STEP
  • uch-49853

Launched in 2011 as a not-for-profit organization, UChicago Impact is one of four units that comprise the University of Chicago's Urban Education Institute (UEI). The other units include: the UChicago Charter School, the UChicago Consortium on School Research and the Urban Teacher Education Program (UTEP). UEI’s academic home is in the School of Crown Family School of Social Work, Policy, and Practice (CFS) at the University of Chicago.

Research continues to show that many of America's schools fail to prepare students of color and students from low-income families to succeed in college and beyond. Many view these problems as intractable.
UChicago Impact does not. UChicago Impact uses proven research to create scalable evidence-based tools and supports designed to improve academic outcomes. UChicago Impact stands apart from others in the market for the following reasons:

     ●    It is embedded in The University of Chicago
     ●    Its work is grounded in rigorous research
     ●    It establishes long-term partnerships with schools and districts
     ●    Its partners achieve results

UChicago Impact currently has partners and clients in more than 60 cities and 35 states — including some of the highest performing school systems and charter management organizations nationwide (e.g., Achievement First, KIPP).

Under supervision of the Director of STEP Technology and Design, the STEP Technology and Development Associate will work closely with the Manager of Technology & Development to provide support on communication between school clients and STEP staff pertaining to their use of (the STEP Data Management System), the STEP Online Assessment and Progress Monitoring Systems (OAS and OPM, respectively). This position is based out of the Impact home office at UChicago in Hyde Park, though remote- work requests will be considered.

Typical work-related activities include:

Providing Client Support
     •    Working in Live Agent
          o    Responding to client and staff questions about the STEP Data Management System (DMS) and its offerings
          o    Following requisite training, managing the process of assigning tickets to various STEP DMS team members

Participation in Weekly Developer Calls
    •    Creating a template for weekly calls
          o    Calling out action items
    •    Taking notes during the calls for later internal use and reference Supporting Internal and External Communication about STEP
    •    Composing blog entries for STEP DMS Clients on the blog
    •    Uploading and managing videos within the STEP Vimeo account
Overseeing Content Management
    •    Managing the necessary content edits and uploads for all STEP DMS products (DMS, OAS, OPM, Español, Virtual Assessments)
          o    Setting and meeting deadlines
          o    Following up with content experts for revisions and necessary approvals
          o    Posting content for developers
          o    Reviewing applied changes to verify accuracy Project Management
   •    Creating templates for R&D and Mainline projects for project leads
   •    Archiving templates for future reference Onboarding
   •    Assisting with the client onboarding process at the start of each new school year

Data Management
   •    Pulling and cleaning data from STEP DMS for client and internal use
   •    Performing quality assurance processes before public releases to clients
   •    Gathering information about potential bugs in the system and report to developers User Audit Management
   •    Performing monthly checks on all user accounts to look for non-district issued email addresses
   •    Tracking and managing requests from clients without district-issued email addresses

Qualified candidates must have:
   •    An associate or bachelor’s degree
   •    A minimum of 5 years relevant work experience
   •    Experience with data management
   •    Proficiency Word, Excel, and PowerPoint proficient and other basic software (e.g., Google Suite)
   •    Attention to detail
   •    Excellent oral and written communication skills
   •    Flexibility with work assignments and prioritization (e.g., ‘all hands-on deck’ to tackle urgent tasks)
   •    A team-player outlook on work collaboration
   •    An ability to interact with a remote team

UChicago Impact employees enjoy opportunities for personal growth and advancement, rewarding work in a people- oriented environment, an organizational culture that values work/life balance, and commitment to a diverse workforce and an environment of inclusion.








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